Frequently asked questions:
General Services
-
What services does Sana Logistics offer to cargo owners?
We provide local and cross-border cargo matching services, express delivery, warehousing (by partnering with warehouse owners), customs coordination, and end-to-end logistics solutions.
-
What types of cargo can you transport?
We handle general cargo, bulk goods, perishable items, fragile goods, machinery, equipment, and high-value shipments.
-
Do you offer local and international logistics solutions?
Yes, we offer both domestic transport within Tanzania and international (cross-border) services across East Africa.
-
Do you provide door-to-door delivery?
Yes, we can arrange for door-to-door pickup and delivery depending on location and cargo type.
-
Can you handle sensitive or high-value cargo?
Yes, we have specialised handling procedures and security measures for sensitive or high-value goods.
-
Do you provide same-day or express delivery options?
Yes, for eligible routes and cargo, we offer express or same-day delivery services.
-
How can I request a transport service?
You can book via our website, mobile app, phone call, or by visiting our office.
-
Do you offer packaging or loading/unloading services?
Yes, we offer optional packaging, loading, and unloading services upon request.
-
Do you offer warehousing before or after transport?
For now, no but for future we will provide short-term and long-term warehousing solutions through our facilities and partners.
-
Can I schedule regular or recurring cargo?
es, we support contract-based or recurring cargo for businesses and regular clients.
Pricing & Quotes
-
How do you calculate transport costs?
Costs are based on distance, cargo weight/volume, cargo type, urgency, and any additional services required.
-
Can I get a quote before placing an order?
Yes, you can request a detailed quote before confirming your booking.
-
Are your prices negotiable for bulk or frequent cargo?
As for now our prices are fixed on a trip basis, maybe later we will have room for negotiation.
-
What is included in your transport fee (fuel, tolls, etc.)?
Our quotes typically include fuel, tolls, driver fees, and basic handling; special services may attract additional charges.
-
Are there extra charges for overnight or weekend deliveries?
Yes, special timing services may carry additional fees.
-
Do you offer monthly or contract-based billing options?
Yes, eligible business clients can set up monthly invoicing or contract billing(subscriptions)
-
Is VAT or tax included in your pricing?
Our quotes will indicate if VAT or applicable taxes are included or added separately.
-
Do you charge cancellation fees?
Yes, cancellation fees may apply depending on the timing and stage of the booking.
-
Can I pay after delivery or is prepayment required?
Prepayment is usually required, but trusted clients may qualify for post-delivery payment terms.
-
What payment methods do you accept?
We accept mobile money (M-Pesa, Tigo Pesa, Airtel Money), bank transfers, and cash payments.
Tracking & Communication
-
Can I track my cargo in real-time?
Yes, we offer real-time tracking for eligible cargo through our system.
-
How will I be notified about the delivery status?
We provide updates via SMS, email, or WhatsApp depending on your preference.
-
Who do I contact in case of delays or issues?
You can reach our 24/7 customer service hotline or your assigned logistics coordinator.
-
Will I receive proof of delivery (POD)?
Yes, we provide digital or physical proof of delivery upon completion.
-
Can I communicate directly with the driver?
In some cases, yes but we recommend going through our dispatch center for smooth coordination.
-
How do I report a missing or damaged item?
Report immediately to our customer support.
-
How often is tracking information updated?
Tracking is updated in real-time or at key checkpoints depending on the route.
-
Is tracking available via mobile phone or app?
Yes, you can track cargo through our mobile app or receive updates via SMS/WhatsApp.
-
What happens if the GPS signal is lost during transit?
We have a backup plan
-
Can I get a delivery report for my records?
Yes, we can provide detailed delivery and cargo reports through your dashboard.